Core Conversion April 2023

Bringing you the latest products and services that are convenient, secure, and help you achieve your financial goals.

You Asked, We Listened

CFCCU is dedicated to providing you with the latest products and services that are convenient, secure, and help you achieve your financial goals.

In order to do this, we are taking the time to invest in technology upgrades that will enhance your member experience online and in the branch. These upgrades will ensure maximum security for your financial resources while improving the speed and efficiency of your financial transactions.

The core conversion is scheduled to take place on 4/1/2023. Normal credit union operations will be affected from 3/29/2023 – 4/3/2023. The credit union and online banking will be down during the conversion. It is recommended to have cash on hand during this period.

Some upgrades will include:

  • A new internal operating system that will provide quicker, more efficient in-person service.
  • A new Bill Pay service that is easier and more convenient than ever before.
  • An updated online and mobile banking platform with more features to manage your accounts.
  • Pending debits/credits will be displayed in your online account.
  • Apply for a loan and membership online.
  • Maintain and add sub-accounts online.

To be best prepared for the Core Conversion, download the CFCCU Core Conversion Checklist.

Download the Checklist

Important Changes

What is NOT changing?

  • Member account numbers will remain the same

  • Debit/credit cards will not be impacted

  • Direct deposits will continue to work because your account number and routing number are not changing

  • Automatic payments (i.e. utility payments) will not be impacted

  • Loan payments setup outside of online/mobile banking will not be impacted

  • EFTs set up outside of CFCCU’s online banking will continue to work

What is changing?

  • You will need to re-enroll in online banking using your same member account number

  • You will need to re-enroll in e-statements

  • You will need to re-enroll in bill pay (you will need to re-enter your payee information following the conversion)

  • Your loan and sub-account numbers will be modified

  • Any scheduled person-to-person or institution-to-institution transfers will need to be reconfigured

Frequently Asked Questions

Take a moment to review the boxes below. Each contains questions and answers on a variety of banking topics.

Core Conversion

What is a Core and why is it converting?
Our core processing system, or “Core,” is the software that manages CFCCU’s financial technology. It manages everything from opening accounts to maintaining transaction records, and from servicing loans to maintaining all our members’ account records. Keeping our members’ information secure and private, and in its best technological health, is a top priority for the long-term care of CFCCU. We are converting to a new, more advanced system to meet the anticipated needs of our members and keep our organization technologically fit for the future.

When is the Core Conversion Happening?
The Core Conversion has been underway for more than a year. We have been preparing all our connecting systems, such as our online and mobile sites and our Bill Pay and eStatement services, to prepare for the conversion. We will be transitioning officially to our new core processing system from 3/29/2023 to 4/2/2023.

Will I be able to bank online during the conversion?
No, online and mobile banking will not be accessible from March 29th, 2023, at 5 PM CT through Monday, April 3 at 8 AM CT. You will be unable to transfer funds, process new bills and loan payments, or upload mobile deposits. To access your eStatements, you will need to re-enroll online. E-statements will be available following the conversion. There may be a short-term delay in receiving your March statement.

Is my personal data still safe and secure?
Yes, your personal data and account information are safe and secure as always.

Deposit Accounts

Will I have to order new checks?
No, you will not need to order new checks. The MICR number on your current checks remains the same after the upgrade.

Will the CFCCU routing number change?
No, the routing and transit number will not change. The CFCCU routing number is 273972839.

Will my member account number change?
No, accounts will retain their current numbers.

Will my sub-account numbers change (i.e. S1 or S7)?
Yes, these account numbers will be modified.

Will any part of my direct deposits, payroll deductions, or automatic payments change?
No, you should see no change in your direct deposits, payroll deductions, or automatic payments. Everything should still come into the same accounts and distribute to the accounts requested.

Debit & Credit Cards

Will debit & credit cards be active during the core conversion?
Debit & credit cards will be active during the conversion. However, to be best prepared for the conversion, we recommend withdrawing cash prior to that weekend.

Statements & Notices

Will my account statements change?

Yes, your savings and checking account statements will have a fresh, new, updated look. Statements are mailed to Primary Account Owners only.

Will I receive paper statements or eStatements?
As we approach the conversion weekend, CFCCU will be sending your statements through the mail as well. This is to confirm that statements are sent by our old vendor. However, if you are a past eStatement user, you will be able to view those past eStatements in May 2023.

Will I be able to see past check images through Online Banking?
No, past check images will not be available following the conversion.

Will I be able to see past account activity through Online Banking?
No, due to a different core vendor, we are not able to keep past activity on online banking. In the new system, you will be able to see pending debit/credit transactions. If you have questions or concerns about past account activity, please call the credit union.

Will I be able to download past eStatements?
Yes, if you have previously elected to receive eStatements for one or more of your accounts, you will need to re-enroll in eStatements after the conversion. Once enrolled, there will be a delay, but your past eStatements will be available to view in late May. Your May 2023 eStatement and future months will arrive on time.

Will I receive a final statement before the Core Conversion?
Yes, regardless of your enrollment in eStatements, you will receive a paper statement in the mail with your final March account activity. Please keep a watchful eye for them in your mailbox.

Loans

Will I be able to complete an online loan application during the upgrade?
Yes, you can apply for a loan application online. However, due to the conversion, we are not able to process your application until the conversion is complete.

Will my loan account number change?
Yes, your loan number will be modified, but will not affect automatic payments.

Will automatic payments to my loans continue as scheduled?
Yes, after the upgrade your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.

Online Banking & Bill Pay

Will the upgrade change the Online Banking and Bill Pay service?
Yes, you will see enhancements and new features added to Online Banking and Bill Pay with the upgrade. However, you will need to re-enroll in online banking and bill pay. Important – bill pay users will need to re-enter all payee information.

Will I still see my Online Banking account pseudo names or nicknames?
No, pseudo names or nicknames will not be brought over to the new Online Banking platform.

Will I still see all of my accounts in Online Banking?
Yes, you will see all of the accounts and some additional loan information will display. However, account history prior to April 1 will not be available. Important – save or download account history to a money management software program such as Quicken®, QuickBooks®, or Mint on or by March 29, 2023. You risk losing past account activity if you do not do so.

To make it easier, we’ve attached Conversion instructions for the different money management programs:

Lastly, attached are Intuit’s “Getting Started Guides” to help you on April 3, 2023:

Will I still receive the alerts I have set up in Online Banking?
No, your alerts will not carry forward to the upgraded system. You will need to set these alerts up in the new Online Banking platform.

Will all account history be accessible in Online Banking after the upgrade?
No, account history will not carry over from the old system. Account history will build forward starting April 3.

Online Banking members can print, copy/paste/save statements, or download account history to a money management software program such as Quicken® or MS Money® on or by January 31.

How do I access Bill Pay after the upgrade?
Bill Pay configurations will not transfer. After the upgrade, you will access Bill Pay via Online Banking. You must first enroll in the new Online Banking platform and then click on the Bill Pay tab which will bring you directly to your Bill Pay site. You will need to re-enroll in Bill Pay.

What if I have scheduled bills to be paid during the system upgrade?
They will not go. All bill payments will go away as of March 29, 2023. All online bill payments scheduled to occur during or after the upgrade will need to be reset.

Will my pending payments still be set up in Bill Pay?
No, your pending payments will not carry forward to the upgraded system. You will need to set up your payments again in the new Bill Pay system.

Will my payees still be set up in Bill Pay?
No, your payees will not carry forward to the upgraded system. You will need to set up your payees in the new Bill Pay system.

Will my Bill Pay history transfer over to the new system?
No, we recommend you print or download your Bill Pay transaction history by January 31.

Still have questions? Contact us.
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